Where can I see your jewelry in person?

For a list of shops, galleries and boutiques that sell my jewelry, CLICK HERE. To see my list of upcoming events, CLICK HERE. And don't forget to sign up for my monthly newsletter to find out about upcoming events, new shops, and the latest news about Alaina Burnett Jewelry!

Can I buy online?

You've gotta love technology! You can contact me directly about a piece you see in my gallery and we can complete the transaction over the phone with with your MasterCard, Visa, or Discover Card or use an online invoice through PayPal. Email me at alaina@alainaburnett.com or call me at 414.881.1501 to discuss your selection.

Love Etsy? Me too! Simply use the kiosk to the right to select a piece from my Etsy shop or go directly to my Etsy shop at www.aburnett.etsy.com.

What shipping options do you offer?

Please allow three business days for shipment (custom orders may vary). All items are shipped US Postal Service Priority Mail with delivery confirmation included with every order. Insurance is included for any order over $100. Expedited shipping or shipping through a different carrier is available for an additional cost (case by case basis).

• Free Domestic Shipping for items over $100!
• Free Domestic Delivery Insurance for orders over $100!

• To United States: $6.95 ($1.00 if shipped with another item)
• To Canada or Mexico: $12.95 ($1.00 if shipped with another item)
• To Everywhere Else: $16.95 ($1.00 if shipped with another item).

International orders may be subject to duty and taxes. You will be responsible for any and all duty and taxes that are applicable. Insurance can be added to any international order for an additional fee.

Do you offer gift wrapping?

Each item comes in an organza bag with a polishing cloth and information about how to care for sterling silver. Additional gift wrapping is not available at this time.

What is your refund/exchange policy?

All sales of earrings are final (no returns of earrings are allowed). Items that are returned for a refund are eligible for the item price minus a 10% restocking fee to cover all credit card processing or PayPal costs. Shipping costs will not be refunded.

Returns are accepted within 14 days of shipping date if the item is returned in its original condition and in the same (or sturdy) box. The buyer must pay return postage and insurance is required. Send me an email within the 14 days to let me know that the item is being returned. Along with the returned item please include a copy of your purchase receipt.

Do you do custom work?

Yes I do! If you would like me to create a custom piece of jewelry for you, please contact me with your budget and any details about the jewelry you are looking for (style, colors, specific stones, etc). If you don't know the details yet, just email me at alaina@alainaburnett.com or give me a call at 414.881.1501 and we'll start the design process together! If you are in the Milwaukee, Wisconsin area you can set an appointment to come to my studio for an in-person consultation. Images of custom jewelry I have made in the past are available upon request.

I am interested in opening a wholesale account, what should I do?

If you are interested in wholesale information, please visit the wholesale page or contact me for prices and terms at 414.881.1501 or alaina@alainaburnett.com.



© Alaina Burnett Design, 2012 -2015